Our Values and Guiding Principles

 

Excellent care for our residents

  • We establish and nurture a model of interdisciplinary partnership in management of resident care.
  • We respect the dignity and individual self-worth of every resident.
  • We regard our residents' well-being as our #1 priority.
  • We address residents' physical, emotional and spiritual needs.
  • We create pleasant surroundings by providing superior facilities and services.
  • We create a sense of caring by showing compassion and consideration.
  • We commit to best practices using all human resources.
  • We set the industry standard for operational excellence.
  • We invest in our residents' future by providing opportunities to develop and grow.
  • We involve the extended team: families, communities, agencies, etc.

Family atmosphere for our associates

  • We attract and retain the best associates.
  • We treat each other with dignity and respect.
  • We communicate openly and honestly.
  • We enhance relationships and results through trust and teamwork.
  • We empower associates using delegation and participative decision-making.
  • We invest in our associates' future by sharing opportunities to develop and grow personally and professionally.
  • We provide resources for ongoing professional development.
  • We value diversity in our associates and in their opinions.

Build strategic alliances

  • We participate with outside community organizations.
  • We understand the needs and goals of hospitals and discharge planners.
  • We streamline the admissions process for hospitals and doctors.
  • We partner with physicians who share our values.
  • We engage local churches and their members.
  • We participate in our local communities.
  • We encourage external participation and inspection to demystify nursing homes.
  • We expand services beyond facility residents.
  • We inform the community referral sources of functional outcomes.

Create a unique rehabilitation experience for our residents

  • We facilitate resident specific opportunities for maximal independence as evident through purposeful outcomes.
  • We provide opportunities for participation in activities that have meaning to our residents.
  • We help to integrate rehabilitation goals and objectives into routine care.
  • We commit to an infrastructure that balances operational and clinical outcomes including systems, standards, procedures and metrics.
  • We commit to communicate and promote shared leadership to create solutions and opportunities.

The Golden Rule for all

  • We practice the highest ethical and professional conduct.
  • We embody a servant mentality–internally and externally.
  • We aspire to exceed our stakeholders' expectations.
  • We display a commitment to innovation and continuous improvement and renewal.
  • We anticipate stakeholders' future needs and industry trends.